privacy policy

Thank you for examining our privacy statement.

1. Our Commitment to your Privacy

Theatre Kwong is committed to protecting the privacy and security of personal information held about its customers. Our purpose is to assure anyone who does business with us that Theatre Kwong complies with the Privacy Act 1988. The following statement is our commitment to ensure that the collection, use, disclosure and security of your personal information complies with the provisions of the Privacy Act in terms of legal conformity and practical fortitude. In particular, the Theatre Kwong’s Privacy Policy aims to comply with the National Privacy Principles (NPPs).

 

2. Collecting your personal information

Theatre Kwong collects personal information from you in a number of different ways depending on the type of dealings that you may have with Theatre Kwong. For example, individuals can purchase tickets by the following methods:

  • over the phone by calling our box office; or
  • in person at our box office counter; or
  • online sales are available at our website; or
  • our subscription bookings are completed by a written form.

Apart from the collection of personal information through ticket sales, Theatre Kwong will also collect personal information over the phone, in person or by other means of electronic correspondence such as email or fax to undertake our daily artistic and administrative operations. Personal information includes information and opinions that can identify an individual.

 

3. Why THEATRE KWONG needs to collect personal information

Theatre Kwong will need to collect your personal information for a number of different reasons once again, dependent on the kind of dealings you may have with the Company. For example, Theatre Kwong may need more information about you when you buy a subscription series so we can notify you in the case of changes in date or time of a performance, to send out information about upcoming Theatre Kwong performances and also for marketing research purposes. At any time you can inform us if you do not want your information used for direct marketing or research purposes. All you have to do is contact the Theatre Kwong Administrator whose details are given in clause 16 below or the box office whose details are in clause 6.

Theatre Kwong has produced collection statements that will be made available to you at the time of, or as soon as practicable after the collection of your personal information occurs. The purpose of the collection statements are to make you aware of our reasons for collecting personal information, your right to access personal information, who we may disclose information to and what are the possible consequences of not collecting your personal information. If you would like to view our collection statement for the purchase of tickets please visit our website notice or contact the Administrator (details in clause 16). If the collection of personal information does not relate to the purchase of a ticket (for example personal information we have collected for the purpose of a job application, or if you a supplier of a service) please contact the Privacy Officer who can give you a "collection specific" notice. In summary, for individuals who purchase tickets to Theatre Kwong productions we will make them aware of our obligations under NPP 1.3 in the following ways:

  • phone sale: if the tickets are purchased over the phone and they are sent out to you in the mail we will send a collection statement with the tickets; or
  • Internet sale: the collection statement will be viewed before the online transaction is completed; or
  • counter sale or ticket collection: the customer service representative will alert you to our collection statement that will be displayed on the ticket counter when you come to collect your ticket.

In all practical circumstances, Theatre Kwong will collect personal information from you directly.

 

4. Use and disclosure of your personal information

Theatre Kwong treats its obligations with respect to the use and disclosure of personal information very seriously. In general, we will only use or disclose personal information for the primary purpose that it was collected or for a purpose related to the primary purpose that you would reasonably expect it to be used. For example, we may use your information to contact you about a change in the time of a production. If Theatre Kwong wishes to disclose your information to a third party it will obtain your consent to do so. However, there may be certain exceptional circumstances that will warrant not obtaining your consent such as circumstances where:

Theatre Kwong needs to use or disclose personal information where it believes the use or disclosure is necessary to protect any person and/or any Theatre Kwong rights or property; or

if the use or disclosure of personal information is authorised or required by law (such as if Theatre Kwong is required to disclose personal information to a court in response to a subpoena).

For situations where Theatre Kwong collects personal information from individuals who are "non ¬customers", we will only use the personal information for the main business purpose that it was collected. For example, we may have the contact details of an individual (such as a mobile or email address) who is our "point of contact" within an organisation with which we do business.

 

5. Disclosure and other organisations or third party individuals

Theatre Kwong will not sell, rent, trade or otherwise supply to third parties any personal information obtained from you unless you consent. However, Theatre Kwong may disclose personal information about you in some circumstances including where contractors and service providers help us operate our business or provide a service such as:

  • a company which helps us to operate our computer systems (whose contact details can be obtained from the Administrator); or
     
  • contractors who assist us to send out our mail (whose contact details can be obtained from the Administrator); or
     
  • promoters who we sell tickets on behalf of for productions that are staged at Theatre Kwong venues (whose contact details can be obtained from the Administrator); or
     
  • judges of competitions that are held by Theatre Kwong (for example, judges of our playwright awards may not be employees of Theatre Kwong but will be judging for a Theatre Kwong competition); or
     
  • circumstances where the individual would reasonably expect personal information to be disclosed (for example, if those third parties are directly involved in the collaboration of a Theatre Kwong Production for which the personal information was collected).

If Theatre Kwong provides your personal information to promoters, or engages contractors and service providers to handle personal information, we require these organisations or individuals to agree to comply with our Privacy Policy and with strict conditions governing how personal information is to be handled. Otherwise, Theatre Kwong will only disclose personal information if this is required by law or permitted under the Privacy Act.

BOCS Ticketing may at selected events sell tickets on behalf of Theatre Kwong for Theatre Kwong productions. BOCS Ticketing discloses this personal information to Theatre Kwong. Theatre Kwong only has access to personal information for its own productions and in no circumstances has access to personal information for any other productions that are not produced by Theatre Kwong. Theatre Kwong uses this personal information for direct marketing and research purposes. The customer is given the opportunity to "opt out" of receiving further material the first time that they receive marketing material in the mail (for details of how to "opt out" contact the box office whose details are in clause 6 or the Administrator, clause 16).

 

6. Direct Marketing

Theatre Kwong will send direct marketing material to you in situations where:

  • the direct marketing material is directly related to the primary purpose that the information was originally collected (for example a subscriber or single ticket buyer who has purchased tickets to Theatre Kwong productions will receive direct marketing material about future Theatre Kwong productions); or
     
  • it would be in an individual¹s reasonable expectations to receive direct marketing material (for example, the above subscriber or single ticket buyer may at times receive information in the mail about Theatre Kwong related events).

At any time an individual can choose to no longer receive marketing material. On all direct marketing whether its form be electronic or print, there will be a notice on the material giving the individual the opportunity to "opt ­ out" of receiving any further material. However, because of the sensitivity of online bookings, for any online collection of personal information, we will ask for your direct consent before sending out direct marketing material.

If you no longer wish to receive promotional information from Theatre Kwong please advise the Theatre Kwong administration : + 61 431 728 669, by fax: 08 9343 5730 or by email: admin@theatrekwong.com.au . If you would prefer to write to us, our address is listed in clause 16 below. You will need to allow us 30 days to amend our records .

 

7. On line bookings / Cookies

Theatre Kwong will use personal information collected online to provide you with our services (eg to process your online purchases to Theatre Kwong events), to contact you in the case of an event cancellation, and if you agree, for Theatre Kwong's marketing purposes.

A cookie is a small data file that may be placed on the computer of a web user the first time a computer visits a web site that operates cookies. Cookies are necessary to facilitate online transactions and ensure security. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of Theatre Kwong services. Theatre Kwong does not use cookies to keep personal profiles of its customers' use of the Theatre Kwong web site.

Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-Theatre Kwong website, please understand that Theatre Kwong is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.

 

8. Keeping your personal information secure

Theatre Kwong has security measures designed to protect against the loss, misuse and/or alteration of the information under its control. These security measures are:

  • Databases on the internal Theatre Kwong server are security protected to limit access to those individuals who collected the information. For example, only the casting department can access the casting database; or storage systems located in controlled environments: for example, physical records of contracts containing personal information are stored in key locked cabinets.
     
  • Theatre Kwong employees are required to maintain the confidentiality of any personal information held by Theatre Kwong. Access to personal information is limited to Theatre Kwong staff authorised to do so.

If you would like further details on who does have access to your personal information, please contact the Theatre Kwong Administrator.

 

09. Correcting and updating your file

If an individual wishes to change personal information that is inaccurate or out-of-date, they may contact the Theatre Kwong Administration by one of the methods in clause 6 of the Privacy Policy or contact the Administrator (details in clause 16). The different methods by which an individual can change their details are by phone, in person, by mail or by e-mail. Theatre Kwong will adopt a policy of each department reviewing its databases on an annual basis. Any personal information that is no longer used by the Company (based on the annual review) will be destroyed. The assessment of what personal information is destroyed will vary from department to department depending on the needs of that particular department. All information collected from customers who purchase a ticket to Theatre Kwong productions will not be destroyed.

 

10. Use of Identifiers

Theatre Kwong does not adopt as its own identifier of an individual an identifier that has been assigned by a Commonwealth agency such as a tax file number or Medicare number.

 

11. Your right to anonymity

Where it is lawful and practicable to do so, customers may undertake business with Theatre Kwong without providing personal information. For example, you may purchase tickets to a Theatre Kwong performance by cash payment, in person, over the counter, without being asked for personal details.

 

12. Sending information overseas

Theatre Kwong will only transfer personal data overseas in circumstances where:

  • the organisation reasonably believes that the recipient of the information is subject to legal obligations that are substantially similar to Australian National Privacy Principles; or
     
  • the individual who is the subject of the information has consented; or
     
  • Theatre Kwong has taken reasonable steps to ensure that the information it transfers will not be held, used or disclosed by the recipient inconsistently with the National Privacy Principles.

 

13. Sensitive Information

Theatre Kwong will not collect sensitive information about an individual unless the individual has consented to the collection of the sensitive information.

 

14. Changes to the THEATRE KWONG Privacy Policy

Theatre Kwong reserves the right to change its Privacy Policy at any time and notify its customers by posting an updated version of the policy on its website.

 

15. Contact Details

For further information about your personal information held by Theatre Kwong, privacy issues and the protection of privacy, please contact the Theatre Kwong Administrator on:

Phone: + 61 411 983 88
Fax: + 61 8 9297 1058
Email: admin@theatrekwong.com.au
Postal Address: 113 Westgrove Drive, Ellenbrook, WA 6069, Australia